Responsible Gambling
At CASINO, we are deeply committed to fostering a safe and responsible gambling environment for all our players. While we strive to provide an entertaining experience, we also recognise that for some individuals, gambling can cease to be a fun pastime and become a problem. Our Responsible Gambling policy outlines our dedication to minimising the potential harm associated with problem gambling and providing resources and tools to help our players maintain control.
We believe that playing responsibly enhances your overall experience and ensures that gambling remains a source of entertainment. This page offers comprehensive information, practical tools, and support resources designed to help you gamble safely and responsibly.
Our Commitment to Responsible Gambling
CASINO is dedicated to:
- Promoting responsible gambling practices.
- Providing tools and resources to help players manage their gambling activity.
- Identifying and supporting players who may be experiencing gambling-related harm.
- Preventing underage gambling.
- Ensuring that our staff are trained to understand and address responsible gambling issues.
Understanding Problem Gambling
Gambling should always be approached as a form of entertainment, not a way to make money. If gambling begins to negatively impact your financial situation, relationships, work, or health, it may be a sign of a problem. Common signs of problem gambling include:
- Spending more money or time gambling than you can afford or intended.
- Chasing losses to win back money.
- Feeling restless or irritable when trying to cut down or stop gambling.
- Gambling to escape problems or uncomfortable feelings.
- Lying to family or friends about the extent of your gambling.
- Borrowing money or selling possessions to gamble.
- Neglecting responsibilities due to gambling.
If you recognise these signs in yourself or someone you know, please consider seeking help.
Tools for Responsible Play at CASINO
CASINO provides several proactive tools to empower you to manage your gambling habits effectively. We encourage all players to utilise these features to set personal boundaries:
1. Deposit Limits
You can set daily, weekly, or monthly deposit limits to control the amount of money you can deposit into your CASINO account. Once a limit is set, you cannot deposit more than that amount within the chosen timeframe. You can adjust these limits at any time:
- Decreasing a limit: Takes effect immediately.
- Increasing a limit: Involves a cooling-off period to ensure it's a considered decision.
2. Loss Limits
Set a limit on the amount of money you can lose over a specific period (daily, weekly, or monthly). This tool helps prevent significant financial losses and encourages you to stop playing once your set loss threshold is reached.
3. Session Limits (Time Limits)
Control the amount of time you spend playing at CASINO by setting a session limit. Once your allocated time expires, you will be logged out of your account, promoting breaks and preventing excessive play.
4. Cool-Off Periods
If you need a short break from gambling, you can activate a cool-off period for a specified duration (e.g., 24 hours, 7 days, 1 month). During this time, you will not be able to log in or deposit funds to your CASINO account.
5. Self-Exclusion
For players who feel they need a longer break or wish to permanently cease gambling with CASINO, our self-exclusion option is available. You can choose to self-exclude for a period of 6 months, 1 year, 5 years, or permanently. During self-exclusion:
- Your CASINO account will be closed and you will not be able to log in.
- You will be removed from all marketing communications.
- We will take all reasonable steps to prevent you from opening a new account with CASINO.
To set any of these limits or initiate self-exclusion, please visit the 'Responsible Gaming' section within your CASINO account settings or contact our Customer Support team for assistance.
Preventing Underage Gambling
It is illegal for anyone under the age of 18 to gamble. CASINO takes stringent measures to prevent underage individuals from accessing our services:
- We employ robust age verification processes during registration.
- We may request proof of age from any customer and suspend accounts until satisfactory verification is received.
We urge parents and guardians to take responsibility for protecting minors from accessing gambling sites. Consider using internet filtering software such as Net Nanny or Cybersitter to block access to gambling websites.
Seeking Professional Help
If you or someone you know is struggling with problem gambling, please remember you are not alone, and help is available. We recommend reaching out to independent organisations that offer free and confidential support and counselling:
- Gambling Help Online: www.gamblinghelponline.org.au (Australia-wide 24/7 service)
- Gambler's Help: gamblershelp.com.au (State-specific services across Australia)
- Lifeline Australia: 13 11 14 (Crisis support and suicide prevention services)
Tips for Staying in Control
To ensure gambling remains an enjoyable activity, consider these practical tips:
- Gamble for entertainment, not to make money: View gambling as a leisure activity with a cost, like going to the movies.
- Set a budget and stick to it: Only gamble with money you can afford to lose and never chase losses.
- Set time limits: Decide how long you will play and stick to that decision. Take regular breaks.
- Balance gambling with other activities: Ensure gambling doesn't take over your life or prevent you from engaging in other hobbies.
- Never gamble when stressed, upset, or under the influence: Emotional states can impair judgment.
- Do not borrow money to gamble: This can quickly lead to financial difficulties.
- Keep track of your wins and losses: This helps you stay aware of your actual expenditure.
CASINO is committed to upholding the highest standards of responsible gambling. We encourage you to play responsibly, utilise our tools, and seek help if you ever feel that gambling is becoming a problem. Your well-being is our priority.
